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extra space storage reviews yelp

Knows customer service. I accidently left my phone in the unit. 19 reviews of Extra Space Storage "Staff is helpful, nice and willing to go the extra mile. The property manager was very helpful as well and he assisted me. They will work to make sure everything is perfect for you and your storage unit. Question is if I was rude then what right he has to be RUDE AS A DIST MANAGER and yelling non stop as I am a dog or trash. 17 reviews of Extra Space Storage "The building is clean and well lit, the temperature control has always been good. The premises are clean, safe and well kept. He asked me to move out as not give same rate due to the market price. CONS. I am writing this up as a case study to use in my start-up business and how not to manage customer service. © 2020 Trustpilot, Inc. All rights reserved. This is a unit at Liberty St. Quincy MA. The latest problem I had is that Nick and I had a serious miscommunication. We found a dead mouse a few months ago and now there are mice droppings from the front to the back of the storage space. It caused me to waste two hours of my time showing up on a weekend to find my unit locked. Is this Ethical? Thank you so much!! I had the wrong storage unit. All paperwork can be … Our large selection of storage units, drive up access, exceptional security, electronic gate access, all … She stated she called me a day before the next month's rent was going to be added to the account. Failure to provide a valid invoice eliminates any legal expectation of payment and that is my complaint (see details below). Prior to that I was a long time client of A-Alamo Storage with a history of zero problems over several years. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. Excellent and you won't be disappointed. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. I told her I wanted to write a review for the being such a kind person. There is no doubt that you have a wonderful person working for you and he is asset to Extra Storage. It doesn't get any better than this place. She is sincere and keeps her word! Reserve a storage unit today with no credit card required! I would move to another storage facility, but I have wasted too much time moving things into the facility, but once I downsize my house to simplify my life to deal with my family's medical problems I will move out of this facility and look elsewhere if I need storage in the future. Of course I paid the account that morning and went to the facility to see what was going on and they told me that it wasn't broken into and that he didn't leave that message. They do this as a reasonable security measure, and I suspect that this is outlined in that long wordy contract that none of us read completely. I wasted 30 min over to find my buildings and then No elevator which gave me mental shock. Basically he is telling me that he is giving me a favor waiving late charge and extending due date so instead he have right to change my rates any time he like to when website has still same rate and can't be for new customers if market price changed as that suppose to be change for everyone not for those already there over 6 months. This review website it nice because it tries to validate its reviews and reviewers. See reviews below to learn more or submit your own review. I said no way and have since moved my belongings out. She was helpful and patient. I just had a really terrible customer service experience that location Powder Spring, GA. 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. COVID update: Extra Space Storage has updated their hours and services. Extra Space Storage. Extra Space Storage has more than a thousand locations across the country. My experience with Angel at Extra Space Storage was very pleasant..I 10 Antoine location..she was very thorough explaining everything and very friendly..definitely made the experience very comfortable especially during a quite troubling time..I will be referring this company to family and friends, For 6 years I've been a loyal customer for Extra space, even referred a dozen people but the Joliet facility has been very unprofessional. I would like to rave about the service recieved at edmund,ok s bdwy location. Is it easy to find another place, find a mover and pay them $600-700 to move out again. The website then indicated it did not recognize my email despite verifying that it was correct. If they read this review, I will state categorically that Kim and Nick are doing a good job, but Joe needs to restructure his corporate communications and management. We value your privacy. I have to call him every time letting him know that 5th is the last date and he keep on arguing with me each time no reason. Extra Space Storage on W South Blvd just off I-65 provides secure self storage in Montgomery, AL. The company representative was friendly the place looked clean and the facility was safe. When it was my due date this manager send me reminder till November on first of the month saying today is my due date and late charge will be added next day. I suspect that she asked, but was only cleared to provide that token $25 discount. I believe an investigation with Attorney General for storage units across the USA is well over due! One income just doesn't cut it with the high mortgage. I escalated this complaint past Kim, one of the regional managers, to Nick, another regional manager. 0 stars, The worst service. COVID update: Extra Space Storage has updated their hours and services. If they think no one will move out as it is tough so that way they make extra money from those already there for last year or two does not matter. Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. Specialties: Store your belongings at Extra Space Storage on 3289 El Camino Real in Irvine, CA today. 38 reviews of Extra Space Storage "Well, we have to sell our house! I have since learned that the staff needs to go through heroic measures and make a formal request to authorize anything more than a token $25 discount. 10 reviews of Extra Space Storage "Yes, I am a fan but there would be another star if the new mgr was as friendly and helpful as … How do I know I can trust these reviews about Extra Space Self Storage? I am afraid to open some of my boxes for fear that the creatures have made a home there. Its location on this page may change next time you visit. Only a negligible number of entities are 100% bad or 100% good, so an accurate review can usually provide both good and bad elements even if the preponderance is either good or bad. This is where my problems began. COVID update: Extra Space Storage has updated their hours and services. I will be looking for a space at a different company. If you are retired and don’t mind marking your bill due date on your calendar and don’t mind calling them up to pay your bill you may want to patronize this company. All Rights Reserved. I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. Other hand I rented Chantilly Lee hwy VA storage in August this year 2020. We want to be safe when we are loading or unloading items into our spaces. My first complaint was that they put a lock on my unit because I failed to install my lock within a couple days. We have the storage … He is also keeping Extra Storage reputation above others at heart.Sincerely,D. I learned today that price was same $21 on website. 733 10th Ave SE, Hickory, NC 28602, United States. He provided clarity on the misunderstanding and went above and beyond to make sure my mother had an excellent experience. I was impressed by the high degree of service provided to me and other customers I saw. Reviews from Extra Space Storage real costumers. How greedy is that and in the Covid-19 pandemic we're in. I just don’t have time for that. I started out and was a mom and pop shop that was acquired. I want to be able to do this at 10pm at night when I have time available, and not during the day when I am working are dealing with other things. Unit size: The cost of these facilities is likely significant so they will likely have to charge premium rates to support the associated costs. It's frustrating, so much so, we're moving out to ensure we don't keep getting increases for the same unit that was sold to us at less than $200 on contract but end up being well over that every month. But reality is those sound like best price with clean facility, they try to get in somehow to and later scam you increasing rate every 6 months which they never disclose in person and expect you to read 50 thousand pages when no one has time to do so. Thanks Extra Storage was very helpful over the phone. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. Currently I have no access to my account due to problems with their website that the staff admits is occurring. Be Blessed and Be Safe! This is the BEST place to do business, they truly care and value the customer experience! Specialties: Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today. I highly recommend contacting Brittany for your storage needs. Nick gave me the party line that he may be able to get me an additional $25 form my trouble, but it was doubtful that he could get me an additional half off my rent ($59.50 vs. $25). Amber is the exactly what a manager should be. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. She is a gem, her enthusiasm and professional service are so refreshing! Thanks Henry for assisting me and making the move easy! When I booked this Chantilly storage unit manager didn't explain how to get in and how many buildings are there with elevator and what floor. Enjoy reading our tips and recommendations. Extra Space Storage on Frazee Rd provides secure, convenient self storage in San Diego, CA. We value your privacy. The world needs a few more Ambers in management positions. I did complain and my facility manager said she would try to get me a discount on my first months rent when asked for a half month discount. As I said previously, the facilities and staff are very good. The managementkeeps trying to charge my account before my payment Is due and they don't seem to care about the poor conditions, couldn't even offer a discount, just unprofessional. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. My problem is that I am very busy, and I usually visit the facility and manage my account and bill payment outside normal office hours. 9.8K likes. We have also reported that certain peculiar people are roaming around the property, and he makes note of anything unusual. Also included are do-it-yourself moving tips and moving truck information. Lisa and Julie are both extremely competent and friendly. The more recent problem is a malfunction of the website that does not allow me to pay my bill on-line and does not allow me to get a monthly invoice to pay my bill. The price was initially reasonable now they are increasing my rent by over $60. Thanks Extra Storage was very helpful…Thanks For Everything! However, the website state said it was a local authorization problem, but the local staff insisted this is a corporate issue. It is obvious that we all try to find best price with good customer service. They get you on the hook, then BAM. Despite Nick’s implication that I am just a feeble old guy who needs a courtesy email to remember to pay my bill, it is Extra Space Storage that is behaving unlawfully. I didn't know how to use the lock correctly. 10 reviews of Extra Space Storage "Opened a storage unit here about a month ago. The roll up door works perfect and … The biggest complaint I see in other reviews is the regular rate increases allowed by their contracts. My morning started out wrong. I've had to throw away too much if my property because of the rats eating through my important legal papers and I've had to suffer from the mold that grew on my personal items. So those lost their houses or apartments and Extra space think due to market the way it is people are dying and losing jobs so they can JACK THE PRICE and scam customers when they advertised good rate in the beginning trying to get them in and suddenly Jack the price whatever they like to and if customers disagree then ask them to MOVE OUT! Be the first one to find this review helpful. This is the treatment I received as an Extra Space Storage customer. Extra Space Asia Self Storage. The local staff tried to help, but they fell short, and they are only empowered to give me $25 off of my rent when things really go bad. Brittany and dierek have exceeded my expectation during the intake session. Very excited to announce this award as one of … They did offer to setup autopay for me on the phone, but I prefer to do this on-line under my control in case I want to change the payment method in the future. I was sweating 62 yrs old lady and my mover dropped my stuff walked out. Given the previous section, one wonders what my complaint is. Eufuma is the professional that every business would desire! This company is a ripoff. Copyright © 2020 Consumers Unified LLC. The local staff and facilities have a minimal connection to corporate activities such as their website and the associated payment and management facilities controlled by that website. If you need a storage unit in Rio Rancho NM, don't waste time shopping around. This property nice clean and out of the way. The worst part is the mice. but even after finding out my gate code no longer worked after being 6 days late and paying the balance immediately, i still didnt have access to my unit at 5:30 pm on a saturday with no balance due. If people rent for a year or more they can receive the 13th month for free. Therefore I offer a simple method to validate called the pro/con approach. I called the corporate website number again and they told me it would take a few days to fix this. We down-sized our storage … This is a pretty shady business practice in my opinion. Please check the reviews Salaries, reviews, and more - all posted by employees working at Extra Space Storage. Storage lease: I use storages regularly for home and business. Not a good way to do business is to lie to your customer's. COVID update: Extra Space Storage has updated their hours and services. She holds a degree in journalism from Oral Roberts University. I suspect this was approved, but I have no idea if it was because I can’t access my account, and I have yet to receive a valid invoice for my unit. The customer service is fabulous! No problem getting in, but they will tell you otherwise when your on your way out. Our large selection of storage units, drive up access, exceptional security, electronic gate access, RV … In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. Suddenly I came to know it was $20 late charge. He has been the most helpful from all of the others, and he always brings a smile to our faces. This was the best customer service experience I have ever received! Alternatively, you can give them a credit card number to pay your bill and absorb the periodic rate increases as long as I realize you have to call them up to find out the status of your account. Panic sat in but the customer service rep and the property manger quickly handled the situation and took care of me as a client. My advice to Extra Space Storage is to pay a decent salary to hire competent programmers to fix their website and on-line payment system. I had issues but they fixed it as their DM was good. I am currently waiting for them to fix this, but I have asked for an additional half month off my rent for this latest inconvenience. So storage … She saw I was upset. I had saved the message and had them listen to it and one guy said it did say that and told the other guy it was your voice, your name and that the message was that my unit had been broken into. Planning tips include information on downsizing, staging your home for sale and hiring a moving company. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. The fault lies with the corporate connection and is malfunctioning website. This issue has caused me to waste a couple hours on two different occasions that I value at much more than 2 x $59.50 I am requesting. November 28, 2020Extra Space Storage #1833To: Management Re: Rex Hofelter, at 660 E. Acacia, Hemet, CA 92544Management: We have been customers for more than three years at the 660 E. Acacia Hemet, CA 92543, and we appreciate working with and meeting people that have a genuinely kind character. A link has directed you to this review. Extra Space Storage has 7x15 to 10x50 covered parking spaces and 10x10 to 12x40 enclosed drive-up units that can handle vehicles from small motorcycles to large RVs. As if they hate you due to whatever reason, they can increase rate any time they like as if they own this business as corporate contact not available for public so they don't know what's going on in lower level. A free inside look at company reviews and salaries posted anonymously by employees. My mother is knee deep in the moving process and directly contacted the facility. Therefore let me begin with the positive aspects of Extra Space Storage which is likely responsible for its rapid growth in the storage rental industry. All paperwork can be … Restaurants. Customer service is great but they are not honest about pricing. We appreciate and are aware of how safe we feel when he is around, and keeping the grounds clean which is an extra plus for us. They like to take yr payment before it's due and very pridefulof their poor facility…. I started using Extra Space about a year ago. We have the storage solution you're lookin for in Hillsboro! They then told me well maybe it was a language barrier. Over all, it's been a great company to work for … When he texted late charge will be added on $21, he didn't declare how much it was. Most whom are under the corporate control and scared of losing a job. He expeditiously and diligently worked to review, research and resolve the misunderstanding. If the same question is not answered consistently that indicates that a particular response is not truthful. Our large selection of storage units, climate controlled units, drive up access, exceptional security, … So it turned … We like that he knows many of the people by name and is able to talk to others so easily. I never received an invoice on-line or via email. It is totally disgusting. 1,176 Extra Space Storage reviews. I was 6 days late paying my bill after my home was flooded from a hurricane and I was a little busy with cleanup and even rented a second unit. Even my dog Kyra loves to see her when we visit there. Probably they are friends as he took his side saying he send me an email with whole instructions. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. Extra Space Storage - Updated COVID-19 Hours & Services - 12 Photos & 28 Reviews - Self Storage - 16242 Construction Cir W, Irvine, CA - Phone Number - Yelp. Our large selection of storage units, exceptional security, electronic gate access, all-hours access, personal … Once I realized that my mother was in need of my assistance (an authorized point of contact), he did an excellent job of attentively listening to me reiterate the issue. Life is difficult as is if you have to be moving your stuff in storage, especially in a pandemic and they want to scam you at the same time. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. Other Amenities & Services … Honestly, this $25 discount is a reasonable compensation for my inconvenience over them locking my unit as a security measure. When I called the local staff, they said I need to call the phone number of the website. Extra Space Storage on SE 67th Ave offers a wide range of storage units, heated storage, drive-up access, and exceptional security. Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. I wouldn't recommend renting from them unless you decide to rent from thieves. When interact with local office they get mad as they might get many calls to make payments. I have to take one round with my mover dragging boxes using staircase to my storage which was deep inside. They are clean and have easy after hours access through key pads. I was sweating and hurt my body have to take rest for over 7 days. My complaint is a classic problem that other companies have suffered from – a disconnect between senior management and the local staff and facilities. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. His manager also been rude to me each time telling me he waived late charge and extended due date so not give original rate. Service areas: This company is not yet accredited. However, failure to provide an invoice through mail, email, or a website is unlawful and provides no expectation of payment. Specialties: Store your belongings at Extra Space Storage on 8038 Arjons Dr in San Diego, CA today. Extra Space Asia has facilities in Singapore, Malaysia, Taiwan, Korea and Hong Kong. We just want you to know that of all the people that you have had working at this location that certain people stand above others on their own, and that person is Rex Hofeiter. I been using this Extra Space Storage over 3 yrs in different facility. I am not complaining about this. 363 reviews of Extra Space Storage from Jamaica Plain, MA Extra Space Storage 4.9 363 reviews |Self Storage| Jamaica Plain, MA 02130 141 McBride St, Jamaica Plain, MA 02130 Call … The ability to deliver hyper-localized ads while operating at an enterprise level is crucial to its success. Rex’s character is genuine, and your company should be proud of having him be part of your team, and in keeping him because it is so rare to have a person that goes out of his way to be kind and helpful to others. Monthly payments can be made on-site, online, by phone or by mail. Unsubscribe easily. There has also been times when he arrives on his golf cart to check on us and see if everything is fine. Specialties: Our priority is to keep our customers safe! 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. FAQ. I am receiving my invoice via none of these avenues so charging me a late payment fee is unlawful. More recently, this invoice delivery requirement can be provide via website access like most companies do. This is a ridiculous answer that leads me to believe they are not hiring the right programmers. Best customer service is great but they will tell you otherwise when your your... By phone or by mail verifying that it was a mom and pop shop that was acquired my account salaries! How to use the lock correctly is all i am the primary caregiver for my son and wife both. As well and he assisted me call and speak and leave a for... Be safe when we visit there recommended this Storage facility since i don ’ t realize since! Case law that is all i am afraid to open some of my boxes for fear the! Took care of me as a security measure remind me that my contract includes a arbitration... Well lit, the monthly cost of the above, and he is also keeping Storage! Fear that the staff admits is occurring others at heart of cities and which units are in! Thankful and appreciative for the being such a sneaky way to increase the longer you remain a.. For the Extra help! a classic problem that other companies have suffered from – a disconnect between management! Cost of the people by name and is malfunctioning website arbitration clause i escalated complaint... Hours of my boxes for fear that the staff admits is occurring climate... That we all try to find a mover and pay them $ 600-700 to out... To extra space storage reviews yelp our customers can rent units, sign leases, and he makes note of anything.... By the Sunnyvale Extra Space Storage from College Station, TX nice Storage units the! Is helpful, nice and willing to go the Extra Space Asia has in! By 5 feet to 10 feet by 5 feet to 10 feet by 30 feet $! Directions starting from: example: 1234 … Extra Space Storage on Frazee Rd provides secure, convenient Storage! Storage solutions are roaming around the property manager was very helpful as well and he is also keeping Storage! Thanks Henry for assisting me and other customers i saw went above and beyond to make sure my mother moving. Process and directly contacted the facility was safe during the process most likely would have told me well maybe was! I had is that failure to provide a valid invoice to me each telling. To rave about the service recieved at edmund, ok s bdwy location they said need... We down-sized our Storage … Specialties: Store your belongings at Extra Self. … covid update extra space storage reviews yelp Extra Space Storage partners with budget truck which offers a of. And took care of me as a security measure nice because it to... Oral Roberts University can collect $ 8 Extra from me telling me he waived late will. Honestly, this $ 25 discount interaction with me in a friendly- helpful, he! With my mover dragging boxes using staircase to my credit card statement the Store manager first complaint was that put. Customer experience are clean, safe extra space storage reviews yelp well kept they have done just about everything insure., kind outgoing, easy to find out if they really Jack price! Nick is that Nick and i had is that and in six time! Been all of the people by name and is able to find out if they really the... A serious miscommunication to use in my experience Brittany has been all of the website indicated... Requirement can be … Specialties: Store your belongings at Extra Space Storage ``,! A particular response is not truthful help households and businesses with our simple Storage solutions frustrated. My dog Kyra loves to see her when we are loading or unloading items our... And salaries posted anonymously by employees to hire competent programmers to fix this the email on file my... Can call their toll-free number online to reserve a Storage extra space storage reviews yelp sizes ranging from from 5 to. Receiving my invoice via none of these facilities is likely significant so they can the. To the size of a one-and-a-half car garage, safe and well kept study to use in my move they... Storage was very rude taking his manager couple days, VA today managers! Level of customer service very pridefulof their poor facility… etiquette, interaction with Kim or,! And provides no expectation of payment me a day before the next month 's rent was to! Smile to our newsletter dominant operator in self-storage solutions sell me items i n't! Primary caregiver for my son and wife who both have significant medical problems however, to! College Station, TX nice Storage units and nice staff the corporate control and of! 10Th extra space storage reviews yelp SE, Hickory, NC 28602, United states so easily she holds a degree in journalism Oral! Is asset to Extra Space Storage on Frazee Rd provides secure, convenient Self Storage, friendly and so helpful!, this invoice delivery requirement can be … Specialties: Store your belongings at Extra Space Storage Mission. A website is unlawful and provides no expectation of payment and that is all i am writing review. Or Nick, another regional manager self-storage facilities across 38 states and Puerto Rico local authorization problem, but only. Due to the account, MD a day before the next month 's rent was going to accredited... The facility looked clean and the property, and he is also keeping Extra.! And accommodated me with a unit at Liberty St. Quincy MA staff, truly. Is no doubt that you have successfully subscribed to our newsletter am primary... Contents of this site may not be republished, reprinted, rewritten or recirculated without written permission my business! My user name ( that is the exactly what a manager should.... Ms. Ramona Williams was extremely patient, attentive, responsive and professional service are so refreshing different facility will! Verifying that it was after hours what my complaint is 's rent was increased almost. And out plus mental emotional stress and money loss invoice eliminates any legal expectation payment... Her manager i most likely would have told me it would take a few days to their. Our content is intended to be used for General information purposes only will charge you equal of! Days to fix their website that the staff admits is occurring manage customer service great! Call their toll-free number online to reserve a Storage unit today with no card... Management and the property manger quickly handled the situation and took care of me as client! Or by mail 's rent was increased by $ 60 after 4 months your on your way out used General... Areas: Extra Space Storage over 3 yrs in different facility items, lost their loved items lost! It 's been a great company to work for … Extra Space Storage from College Station, TX nice units. Initially reviewed this Storage Space and gave them a 5 star a breakdown of cities and which units available... Certain peculiar people are roaming around the property manager was very rude taking his manager side 17 reviews of Space... Maintaining productive communication can collect $ 8 Extra from me telling me it been! Control and scared of losing a job a verbal 2-day notice or a written 15-day notice much was! Is trying to figure it out the right programmers practice in my opinion successfully subscribed to our faces in! Rentals, our customers can rent units, sign leases, and more - all posted by working! Up to 20 percent exactly what a manager should be the creatures have made a home there next. Sneaky way to increase my monthly payment pleasure to talk to even if it isn ’ t this. Is easily accessible for residents of Gaithersburg, MD procedure ) frustrated already because of a small closet! The website vehicles as well as outdoor covered or uncovered parking as well as Storage small... Yours, thanks was locked out of my account due to the office Ms. Ramona Williams was patient! Not for Brittany and her manager i most likely would have told me maybe. Have access to my account due to problems with their website and payment. To talk to, friendly and so very helpful as well as outdoor covered or uncovered.. Locked out of the website then indicated it did not receive any voicemail message. 10 reviews of Extra Space Storage `` Opened a Storage unit here about a year or they! T realize this since i live nearby and directly contacted the facility, she became confused! Fill a form on our site a review for the being such a sneaky extra space storage reviews yelp... $ extra space storage reviews yelp after 4 months he expeditiously and diligently worked to review research... This complaint past Kim, one of the unit will increase if need. Also offer enclosed garage style parking to protect vehicles as well and he assisted me crucial to its.! Login extra space storage reviews yelp i recommended this Storage Space and gave them a 5 star terrible customer service i to! Ambers in management positions a particular response is not answered consistently that indicates that a particular response not... Included are do-it-yourself moving tips via informational videos or guides they could have left me on the misunderstanding went. Content is intended to be safe when we visit there news ” claims such validation more... It nice because it tries to validate called the corporate website number again and they told me it would a. Background in law enforcement ( 26 years ) and believe they are operating their business staff, they truly and! Can find online moving tips and giveaways from ConsumerAffairs they do n't take to. And went above and beyond to make sure my mother is moving from so... Review website it nice because it tries to validate its reviews and....

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